Full Job Description
CROWNE PLAZA LONDON KINGSTON
Crowne Plaza London Kingston is a 4* Hotel located in Surbiton. The hotel has 121 beautiful Executive and Deluxe Rooms, 5 Meeting Rooms, a Mini Gym, Restaurant and Bar. The hotel has gained numerous recognition and awards for its service and property. The property is owned and run by Sun Hotel Limited, a hospitality company which has a portfolio of many hospitality businesses around Europe.
FOOD AND BEVERAGE SUPERVISOR
Food and Beverage Supervisor will be responsible for supporting the Meeting and Banqueting & Operations Manager in ensuring the smooth running of the Food & Beverage department, and assistance of meeting and events when and if required. You will also maximise guest satisfaction and Food and Beverage profitability.
Role and Responsibilities
To have a full understanding the Food and Beverage area of the hotel in detail and working knowledge of all operational areas.
Ensure that guests receive quality service by providing work direction for the Food and Beverage Assistants on duty.
Consistent training and one to ones to be documented in order to upkeep the standards of operations
Finding innovative ways to motivate and push staff for up-selling and delivering quality service
Maintains a thorough working knowledge of Food and Beverage menus, to be able to advise guests on selection and promote additional sales accordingly.
Supervises the Food and Beverage Assistants, verifying that their workstations are stocked neat and orderly.
Ensures that Food & Beverage outlets (Restaurant and Conference/banqueting sections) are ready for guests by checking overall condition of areas on a regular basis.
Coaches Food and Beverage Assistants to achieve departmental revenue goals.
Monitoring hotel occupancy levels and completing the department Rota on weekly basis by deadlines set.
To attend and contribute to all monthly Food and Beverage staff meetings, set out by the Food & Beverage Manager.
To ensure the product quality standards are met in the Food and Beverage Department as it relates to the appearance, levels of maintenance and cleanliness throughout.
To have full understanding of the Hotel Fire and Bomb Threat Emergency Plan procedure and act as a competent person in the event of an emergency.
To fully understand the security procedures throughout the hotel.
To take a responsible approach towards timekeeping and attendance at work to ensure the department runs efficiently at all times.
What are we looking for?
The appointed Food and Beverage Supervisor serving Crowne Plaza London Kingston are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Good communication skills
Ability to work under pressure
Ability to work on own or in teams
Previous Experience in a similar role
Experience of using Reslink POS System (desirable, as full training will be provided)
Flexible approach with regards to working additional hours if required
Job Types: Full-time, Permanent
Salary: £21,000.00 per year
Discounted or free food
10 hour shift
12 hour shift
8 hour shift
Monday to Friday
Ability to commute/relocate:
Kingston upon Thames, Greater London (preferred)
Food and Beverage: 3 years (preferred)
Flexible Working Options Available:
Personal protective equipment provided or required
Plastic shield at work stations
Social distancing guidelines in place
Sanitisation, disinfection or cleaning procedures in place