Experience:Reception, 1 year (Required)
Customer Service, 1 year (Preferred)
Full Job Description
Crowne Plaza London Kingston is a 4* Hotel located in Surbiton. The hotel has 121 beautiful Executive and Deluxe Rooms, 5 Meeting Rooms, a Mini Gym, Restaurant and Bar which an exciting opportunity has arisen for an enthusiastic and passionate Full Time Receptionist to join our Front Office Department. Reporting to the Front Office Manager, the Receptionist is responsible for Checking in/out Guests on the Front Office Desk, Providing Excellent Guest Satisfaction answering all Guest queries and ensuring an efficient and effective operation in the Front Office Department.
To ensure that all services to the guests as requested are carried out efficiently and on time and are properly recorded and charged.
To fully ensure that any discrepancies are resolved or reported.
To ensure that full security of the Hotel is set the standard set by the Hotel.
Checks billing instructions and guest credit for compliance with hotel credit policy and minimise room rebates.
To ensure all guest requests are met promptly and efficiently.
To action/deal with any complaints/queries expressed by guests, informing the Front Office Manager and Duty Manager, asking for assistance when necessary.
What are we looking for?
The appointed Receptionist serving Crowne Plaza Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Must have experience working in a Front Office department in a 3* Hotel or 4* Hotel Property
Excellent customer service skills and is passionate about exceeding guest expectations
Able to work in a fast paced working environment and remain calm under pressure
Fully Customer Focused
Excellent communication skills
Ability to work under pressure
Ability to work in a team orientated Environment
Previous Experience in a similar role
Experience of using the Brilliant System (Desirable, as full training will be given)
Flexible approach with regards to working additional hours if required
The contract offered would be a 0-hour / Casual Contract
Job Types: Full-time, Permanent
Salary: From £8.91 per hour
Discounted or free food
8 hour shift
Reception: 1 year (Required)
Customer Service: 1 year (Preferred)
Personal protective equipment provided or required
Plastic shield at work stations
Social distancing guidelines in place
Sanitisation, disinfection or cleaning procedures in place