Our Head Office department is located in the heart of Piccadilly and occupies the 5th & 6th floor of our beautiful flagship store. This central London location, offers so much to explore including restaurants, bars, cultural sites, shopping and more, and only a short walk from the Green Park Tube Station and plenty of bus stops.
The UX Designer will be responsible for designing the overall functionality of the product, ensuring a great and improving user experience, through a data-driven roadmap, which ultimately supports both brand and commercial objectives.
They will understand our Digital business requirements and any technical limitations and translating them into sitemaps, user flows, customer journey maps, wireframes, mock-ups and prototypes.
Passionate about all things UX, they will apply their experience, knowledge & user-centred design approach to all Magento 2 product applications. These include but are not limited to; the consumer website, soon to be launched B2B website and Customer Service web interface with a relentless focus on delivering a frictionless user experience.
The role holder will interact primarily with the Senior Digital Product Manager, Director of Online, Online Team; marketing, trading and analytics, Director of Marketing & Comms and members of the Marketing team, plus members of the Technology & Transformation team and our Web Development agency.
Work collaboratively with Senior Digital Product Manager to define the vision for the ecommerce product including goals and objectives and measurement framework, all within the context of our business requirements
Develop a deep understanding of our customer requirements and on-site behaviours, to enable clear definition of customer journeys
Deliver intuitive user experiences, translating concepts into user flows, wireframes, mock-ups and prototypes, all optimised for a wide range of devices and interfaces
Identify design opportunities & problems with the core product and develop solutions to counter them, selling these solutions into the wider business through research output, prototyping and user-testing
Bring a user-centred design approach to UX decisions on potential future features and functionalities
Manage key stakeholder relationships and define business requirements, turning these into tangible propositions that deliver an enhanced online customer journey and drive engagement, sales & repeat shopping
We expect the successful candidate to have the following skills and experience:
Experience in a fast paced retail environment
Highly organised, with ability to prioritise workload under pressure, meeting deadlines and handling multiple tasks simultaneously
Ability to work with stakeholders to understand detailed requirements and design complete user experience that meet business needs and vision
Demonstrable UX design experience, preferably designing complex solutions for complete digital environments, with extensive experience in using UX design best practices and a strong understanding of mobile-first and responsive design
User-centred design skills, including delivery of user research and testing, A/B testing, prototyping, usability and accessibility assessment
Detail-oriented self-starter, capable of staying on track and pursuing solutions without supervision
Excellent presentation and interpersonal communications skills
Degree level qualification
Positive, can-do attitude, open to receiving feedback and constructive criticism
Experience in luxury retail ecommerce or a related industry
Passion for luxury retail as well as an understanding of the wider retail landscape
An understanding & appreciation of the Fortnum’s brand
• A competitive salary
• A generous store and restaurant discount of up to 40%
• 25 days holidays (plus bank holidays) and an extra day off for your birthday
• A fantastic subsidised staff restaurant which uses Fortnum’s ingredients
• A range of opportunities to develop and grow personally and professionally
• Excellent pension scheme