GUCCI Team Coordinator – Beverly Hills Rodeo Drive Full Time

Full Job Description
Influential, innovative and progressive, Gucci is reinventing a wholly modern approach to fashion. Under the new vision of creative director Alessandro Michele, the House has redefined luxury for the 21st century, further reinforcing its position as one of the world’s most desirable fashion houses. Eclectic, contemporary, romantic—Gucci products represent the pinnacle of Italian craftsmanship and are unsurpassed for their quality and attention to detail.

Gucci is part of the Kering Group. A global Luxury group, Kering manages the development of a series of renowned Houses in Fashion, Leather Goods, Jewelry and Watches

Job Description

Role Mission

As a GUCCI Team Coordinat or, you will be responsible for providing overall store support to the front and back of house team with various sales support, POS, inventory tasks, stock processing and administrative functions.

You will serve as a “Gucci Ambassador” b y promoting the Gucci V alues and Amplifiers . Passion for the brand is conveyed through creating a branded, luxury client experience. This person must possess a positive attitude, excellent communication skil ls and a passion for the brand.

Key Accountabilities

Sales Support

Serve as a Gucci Ambassador by displaying a welcoming and friendly attitude to all clients entering the store and direct them to an available Client Advisor or Lead Client Advisor;
Support the team in the selling process, ensuring the highest level of client experience;
Assist Client Advisors in preparing for VIG client appointments, preparing consignments and closing transactions ;
Providing dressing room support to Client Advisor and Client ;
Answer, direct and transfer calls with excep tional level of professionalism ;
Understand a customer’s needs and orienting them into the departments ;
Interacting with customer s to ensure client satisfaction.

POS

Packing and providing support during payment process ;
Facilitate store transfer requests, charge sends, and product inquiries ;
Accurately capture client data required to close transactions per company expectations and following up on any missing and relevant information ;
Packing and providing support during payment .

Inventory

Assisting the sales staff in pulling different styles and sizes from stock ;
Assist in store cycle counts, scheduled inventories, and reconciliation with support and direction from the Store Director/Team Manager – Operations.

General

Escalate all return and exchange paperwork to management on duty for receipt signatures to be captured with daily closing flash paperwork ;
Knowledgeable of all Gucci products and company policies, specifically on cred it, sales and customer service.

Key Requirements

At least 2 years of experience in luxury retail, hospitality or customer service;
Experience with operating POS system, a plus ;
Excellent interpersonal and communication skills;
Strong understanding of customer service needs and priorities;
Strong attention to detail and ability to multitask;
Familiar in Microsoft Word and Outlook;
Flexibility to work a retail schedule, which will include e venings, weekends, and holidays.

EOE M/D/F/V

Job Type

Regular

Start Date

2021-06-15

Schedule

Full time

Organization

Gucci America Inc