Halifax- Customer Adviser- Swansea
£18,385 – £18,410
We support agile working – click here for more information on agile working options.
Agile Working Options
Flexible / Variable Hours
Job Description Summary
Join the Halifax – we’re the people who give you extra.
At the Halifax we’re here to help our hard working, down-to-earth customers, making sure their money is helping them get on, not getting in the way.
We’re famous for giving extra! And, at the heart of our upbeat brand are our friendly, warm and hardworking people who get a buzz from forming relationships with our customers.
You’ll help customers with everything from getting their everyday banking admin sorted to really committing when it matters the most.
Start your journey with us.
We’re looking for welcoming and approachable people, who can make things more straightforward for our customers.
You’ll be our customers first point of contact – a friendly face when they walk into the branch. Working across several branches you’ll develop new relationships, build a network to support your future career and see first-hand the impact you can have on our customers.
Day-to-day you could be:
Greeting customers as they call or visit our branches
Helping them with many of their day-to-day queries or to use our technology
Supporting a number of branches within your local area
Working with your team to make life easy for our customers. Really getting to know your them and your colleagues
Supporting initiatives within the local community
Our branches are open at varying times Monday to Saturday (with some opening Sundays) to ensure we can support our customers when they need us. As a Customer Adviser you’ll work a variety of hours across these days.
Why is Halifax the right place for you?
You’ll open up a range of opportunities to learn, grow and develop within Halifax and our broader Group.
From the beginning we’ll give you excellent training and all the support you need, regardless of whether you have previous finance or banking experience. You’ll be able to show some of your key skills, including:
How your friendly approach has helped to identify customer needs and exceed their expectations
Your attention to detail, and your commitment to taking ownership are key in giving your customers extra
That you can work independently and collaboratively in achieving the right outcome
Demonstrating that by following processes and procedures you’re able to resolve customer enquiries
Our colleague reward package can be tailored to suit your lifestyle. You’ll benefit from a wide selection of options that fit your individual needs including a host of flexible benefits, private healthcare, colleague share schemes, pension schemes – and you can even choose to buy or sell your holiday allowance.
We have award winning flexible working which allows you to have a real work life balance. So if you’re completing a project for your college studies, want a role that gives you the time to pursue other interests, or enjoy spending time with your family, grandchildren or friends – you could find the working pattern that suits you.
If building a collaborative and inclusive environment where customers, colleagues and communities are appreciated every single day is as important to you as it is to us – then we’d love you to apply.
Want to join us?
Our roles generate a lot of interest and occasionally we have to close the adverts slightly earlier than stated on our website. So if you think working with us could be right for you, please apply now.
The hours you work will be individual to you, so whilst we advertise our full-time salary, this will be pro-rata for reduced hours working.
The diversity of experience amongst our colleagues makes our workplace unique, so we encourage people from every kind of background to apply. As part of Lloyds Banking Group we’re proud of the culture we’re building; the Group has been named a Times Top 50 Employer for Women, a Top 10 Employer for Working Families and listed in the Top 10 Employers by Stonewall. The Group has also been named the Best Bank in the World for Diversity and Inclusion by Euromoney, has an award winning Return to Work Programme and is proud to be the first FTSE 100 organisation to set an ethnic diversity target – Halifax is proud to be a part of this.
Apply today and become part of an inclusive, values-led culture Full of positive people who are there to help customers get things done.
Together we make it possible.
At Lloyds Banking Group, we’re driven by a clear purpose; to help Britain recover. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you’ll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you’ll have many opportunities to learn, grow and develop.
We’re focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.