RETAIL MANAGER – BEAUTY DIVISION
Job type: Full Time
Contract Type: Permanent
Job reference: VAC- 16811
Leading on sales, commercial and operations activity, you’ll inspire your division to make the impossible possible, exceeding expectations while nurturing talent across your teams. This is achieved through high levels of presence on the floor and a natural ability to inspire and engage colleagues through story-telling and a culture of continuous feedback.
It’s that authentic and inclusive culture you create, alongside a flair for working with data and insight, that will help your business exceed performance targets and deliver exceptional operational standards – treating your area as your own business within a business. With a multi-million pound turnover to manage, you’ll ensure exceptional levels of customer service across your division.
As the world’s leading luxury retail emporium, we craft magical, memorable experiences for our customers and support our talented teams to become the best ambassadors for our global brand. We set the highest standards and reward the remarkable people who help us maintain them.
You’ll have an exceptional track record in sales management and business planning, leading and supporting teams to achieve success. Amongst the qualities that make you shine are:
Minimum 5 years’ Retail experience
Minimum 3 years’ management experience
Proven performance coaching ability, ideally in a fast paced and high volume Retail environment
Ability to motivate your team, guiding them through the development and management of large teams
Comfortable with ambiguity and change. We’re looking to you to help your team navigate changes across Retail and the business whilst maintaining high levels of engagement
Exceptional organisational skills
Instinctive commercial judgement and stakeholder management
Persuasive and inspiring communications
A creative mindset
Resilient and actively seeking constructive feedback for improvement
Understanding of and a genuine interest in the luxury customer and their needs
Background in Beauty is desirable but not essential
Our promise to you
Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.
On top of this, you will receive a great set of benefits, including 25 days holiday (with your birthday off too), great in-store discounts with extra 10% staff only days, a generous pension scheme and a culture of recognition which celebrates and rewards individual achievement.
At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or Instagram