At Hampton by Hilton, London Gatwick we are looking for exceptional people to provide outstanding service to our guests and who put our people at the heart of everything we do.
The Exciting Opportunity
The position of Reception Team Leader – Nights has become available at Hampton by Hilton – London Gatwick. Reporting into the Reception Manager, you will be responsible for the day to day running of the Reception shift, managing guest expectations and delivering great guest satisfaction. Checking in and out, processing of accurate billing & cashier duties, as well as leading a team of great individuals. You will be required to act as Duty Manager on a rota basis. The successful applicant for this role will be able to display great leadership skills, deliver excellent customer service, have a positive ‘can do’ attitude, be willing to learn and show that they care.
N.B. This is a 9 months maternity cover role ideally starting from 1 June 2021.
Where Will You Be Working?
Hampton by Hilton, London Gatwick is situated at the North Terminal of London Gatwick Airport, which is the UK’s second largest airport. With 194 guest bedrooms, restaurant and bar in addition, the hotel has has a gym facility on site. The hotel also has a Meeting room facility for up to 16 people. We pride ourselves on investing and devloping in our people and delivering outstanding customer service.
What’s In It For You?
People love to work with RBH Hotels because…
We focus on health, wellbeing and our communities
Our people are truly engaged at work
There’s open, clear communication from the top
We’ve got great career development opportunities
There’s a culture of transformation and innovation
We will give you a competitive salary and opportunities to learn new skills and grow your career. You will receive a benefits package that includes;
Discounted hotel room rates for you AND your friends and family that will make you really popular!
Money off high street retailers
Flexible working arrangements because we know your life comes first
Free meals on duty
What Are We Looking For?
We are looking for someone who can communicate well with others, can carry out instructions, is able to pay close attention to detail and will commit to providing outstanding service to our guests. Experience within the hotel industry and Hilton is essential, as this is a customer facing role and full system training is provided.
The Bigger Picture
Hampton by Hilton is managed by Redefine|BDL Hotels; an independent hotel management company, working in partnership with six of the most prestigious hotel brands including IHG, Hilton, Starwood, Accor, Marriot and Wyndham. At Redefine|BDL we stand out from our peers, transforming hotels to perform exceptionally.
So if you have the ambition to continuously improve, deliver results with excellence, show that you care and act with integrity then come and join us, this is just the job for you!