Reception Shift Leader Full Time

Full Job Description

Work Locations
:Hilton London Syon Park
London Syon Park Middlesex
London TW7 6AZ
Looking to join a culture of excellence and be part of the most recognised name in the hospitality industry?

“We are Hilton! We are Hospitality!”

We create heartfelt experiences for our guests and meaningful opportunities for our Team Members. Achieving consistently the title of “Great places to work”, this is not just a job – we offer you a journey of self-discovery, growth and an exceptional career.

Interested in learning more or to hear it straight from our team, click on the link below:

Why join the Hilton family as a Shift Leader?

· “It’s your world”– Your next role could be as an Assistant Front Office Manager or Guest Relations Manager, or why not move into a different department like Front Office, Accounts or Human Resources in over 100 different countries

· Personal Development programmes for Supervisors and Managers

· Worldwide travel perks – up to 30 nights at discounted rates and 50% F&B discounts

· Industry leading benefits including contributory pension scheme, discounted dental and health cover, and high street discounts

· 28 days holidays including bank holidays (increasing yearly)

· Complimentary meals on duty and uniforms provided

What will I be doing?

Supervise accurate and efficient Reception operations including check in/out procedures
Support Team Members in handling Guest requests and enquires to ensure a positive outcome
Ensure the Front Office Manager is fully aware of any relevant feedback from Guests and/or other departments
Ensure a consistent, high level of customer service
Brief your team on any events or VIP guests in the hotel that day
Drive sales revenues and promote hotel services and facilities for up-selling opportunities
Understand and apply correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork
Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties
Demonstrate positive leadership characteristics to inspire Team Members to meet and exceed standards
Act in accordance with the front of house equipment and the property management systems
Conduct training programs on an ongoing basis
Carry out shift handovers and brief team members as required
Follow company brand standards
Assist other departments, as necessary, and maintain good working relationships with hotel Team Members
What are we looking for?

Previous experience in a customer-focused industry
Positive attitude and good communication skills
Committed to delivering a high level of customer service
Excellent grooming standards
Ability to work on your own or as part of a team
Competent level of IT proficiency
To apply for this role

· In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage

EOE/AA/Disabled/Veterans
Schedule
: Full-time
Brand : Hilton Hotels & Resorts
Shift
: Full Availability
Job Level
: Supervisor/Team Leader
Job
: Guest Services, Operations, and Front Office