Duties and Responsibilities:
Responsible for mentoring and coaching colleagues of varying ability to achieve their personal development goals and the business secure its strategic aims, showing particular support for those who aspire to become Customer Deliver Installers.
To adhere to current legislation and Partnership policy on compliance whilst meeting Health and Safety legislation within your daily tasks.
The role should be viewed as customer facing as a Technician will spend a high proportion of their working day completing installation/assembly services in customers’ homes. Technicians operate as a member of the Customer Delivery team based in one of the Customer Delivery hubs.
This role requires a high degree of technical competence and a desire to develop performance for oneself, colleagues and the business. Technicians should openly demonstrate a passion for delivering excellence in customer experience, safe and efficient driving and be motivated to carry out their role following legal and best practice requirements.
Acting as an ambassador for the John Lewis brand, they are focussed on delivering and surpassing the exemplary service expected of us. Technicians should also accurately adhere to the business systems and processes to minimise costs.
Takes responsibility for own learning and self development and plays an active role in department activity.
Demonstrates a flexible and positive approach to tasks and uses skills and knowledge to support coach, train and assess. Works in other areas of the Customer Delivery operation as requested by Management.
Required essential experience skills and qualifications:
Full clean category B driving licence
We have a number of different ways to work flexibly so at your interview feel free to talk about what flexibility means to you. There are no guarantees, however, it may open the door to not only a new role but a new way of working.
As a Partner you will enjoy our unique benefits package, including staff discount, subsidised food in Partner dining rooms, discounts in local restaurants, subsidised learning, access to exclusive Partnership hotels and so much more.
We request that candidates only apply for this position if you can fully commit to the advertised working hours and the full term of the contract, or we will be unable to proceed with your application.
Please consider the following when making your application:
This role is subject to the following pre-employment screening: 2 year reference check.
We occasionally close vacancies early in the event we receive a high volume of applications. Therefore, we recommend you apply early.
Print off the job description now if you require it.
Ensure you have an up-to-date CV.
John Lewis Partnership