Full Job Description
Job Ref: JI6385
Branch: Leonardo Royal Hotel London Tower Bridge
Location: Leonardo Royal Hotel London Tower Bridge, 45 Prescot Street, London (East), London, E1 8GP
Salary/Benefits: Competitive Salary
Contract type: Permanent
Hours: Full Time
Posted date: 15/04/2021
Closing date: 17/05/2021
We Welcome Happy #happyistheplacetobe
At Jurys Inns Leonardo Hotels UK and Ireland, we are recruiting for a Supervisor role to join our great team in the bar and restaurant areas. We are looking for an enthusiastic, genuine and friendly person who really enjoys working in hotels and wants to provide great hospitality to our guests, contributing to them having a Happy stay with us.
As Food and Beverage Supervisor
We want you to be part of a great and diverse team working together to provide great hospitality and products to our guests in the restaurant, bar or conference departments. We set high standards for ourselves so that we can surprise and delight our customers and deliver a great experience.
What we want you to have-
Supervisory experience or be a strong Restaurant / Bar team member looking to take on additional responsibility
Great communication skills so you can chat to our guests and of course the team
Flexibility – to enjoy working different shift patterns and seeing the operation on different days of the week including the weekends as well as mornings, or evenings (no split-shifts here)
The ability to recognise what our customers want and need and be able to provide it
Good people skills – to work well in a team – we want work to be fun for all of our employees
Have a genuine interest in providing hospitality to our customers
Confidence with systems and taking payments
To be able to work well under pressure at times and multi-task in a fast-paced environment
Ensure prompt resolution of customer complaints
The job –
To supervise the activities of the Food and Beverage Crew, ensuring they are aware of their responsibilities and performing duties to a high standard
To be familiar with the days business, restaurant and conference bookings so that you can prepare the team, the department and be ready for action
To serve food and drinks and give excellent customer service, being a role model to the team demonstrating great hospitality
To have a visible presence within the hotel to ensure that all customer requests and queries are responded to promptly and effectively and to keep all areas clean and tidy at all times
To deal with guest complaints in a friendly and efficient manner, ensuring guest satisfaction at all times
Training and motivating Team members.
Ensuring all cash, charge, float and till procedures are carried out correctly.
Why come and work for us – to receive practical training, development and progression within a dynamic and rapidly expanding company. If you want a career in Hospitality then look no further, we have great programs to support your development towards a long and successful career.
Some of the great benefits of working for us include:
Varied and interesting work- no day is the same at Jurys Inn
Flexible working hours- shift working is what we do but not split shifts – we want you to have a work-life balance too
Having the chance to work with and around friendly people – we have a great culture with employee satisfaction at 83.3% (2016 result)
Birthday cards every year- we celebrate everything
The opportunity to work for a well respected brand where people development is at the heart of our culture
Lots of locations in the UK and Ireland which mean that if you want to develop or just fancy a change of scene, we can help you to move and provide relocation support
A smart Uniform
Meals on duty
Monthly engagement activities- we like to have fun while working hard
Annual Charity Event Day- we help and support our communities
So many training courses that your brain may not be able to squeeze them all in
Employee of the month earning you a little bonus and fame for the month.
Happy Rewards – earn points and claim them back on gifts that you want
Stay at one of our hotels for a hugely discounted rate and get a reduced rate for friends and family if they want to stay too.
28 days holiday entitlement including bank holidays, increasing with service to a maximum of 33 days
Sensible benefits that could save you money -Pension Scheme, Life assurance, wellbeing support, wedding leave,
About Leonardo Royal Hotel London Tower Bridge
Leonardo Royal Hotel London Tower Bridge is perfectly situated next to the iconic Tower Bridge and Tower of London, and just a short distance from top sights like Borough Market and the HMS Belfast, making it a convenient base for guests visiting London for either business or leisure.
The hotel boasts 370 spacious bedrooms, some boasting sweeping views of the city and the adjacent Tower Bridge, a selection of bars and restaurants, a state-of-the-art Health and Fitness Centre with 25 metre pool, 17 meeting and events suites spread over 2 floors and Ajala Spa.
About Leonardo Jurys Inn
We’ve come a long way since we opened our first hotel in 1993. Jurys Inn and Leonardo Hotels UK Ireland operate 52 hotels, 36 under the Jurys Inn brand and 16 under the Leonardo brand, – 47 in the UK and 5 in Ireland.
With approximately 4,000 employees and 4 brands we are a dynamic, innovative and fast-growing company with plenty of opportunities to grow and develop your career.
As an employer of choice, we put a big emphasis on career development and as a rule we recruit our operations team members for personality rather than experience – it is all about you and how you interact with others, how you can demonstrate our values which are to be:
Consistent, Friendly, Genuine, Positive and Willing
We believe in developing our people and growing our management teams through our excellent Learning Development programmes. 80% of our General Managers joined the business in operational roles and have progressed through the Company with the help of our great development and the opportunities that exist being a multi-site and growing business.
What is life like in Jurys Inn Leonardo Hotels UK and Ireland?
Our hotels are busy environments with lots of guests passing through each day. All roles within Jurys Inn Leonardo UK and Ireland offer customer interaction, a great deal of variety and a fun friendly working environment.
We strive to make Jurys Inn Leonardo Hotels UK and Ireland, a great place to work and we get all our teams involved in engagement activities such as summer BBQ’s, the annual charity challenge, monthly birthday celebrations, fun Fridays and much, much more.
We think it is a great place to work and so do our teams throughout Jurys Inn Leonardo Hotels UK and Ireland… making us an employer of choice.
Our Vision Values
Our vision is very simply, we aim to exceed our guests’ expectations by delivering outstanding results through exceptional people.