Operations Shift Leader Full Time

Operations Shift Leader

Madame Tussauds London, Marylebone Rd
London, GREATER LONDON, NW1 5LR
United Kingdom

Welcome to the Stage. Welcome to the Spotlight. Welcome to Madame Tussauds London!

Fancy taking a leading role in the ULTIMATE fame experience? Truly immerse yourself in fame and taste the life of the rich and famous, through a combination of our historic artistic methods (that date back centuries, by the way!), immersive sets and pioneering modern tech.

Our talent agents are scouting for the latest stars to join our phenomenal cast and we’re currently looking for an Operations Shift Leader to assist with the smooth, safe and efficient operation of Madame Tussauds London. You will ensure the delivery of excellent customer service standards as well as making sure health and safety remains the number one priority for yourself and your team, guaranteeing effective external queue line management, safe operation of the Spirit of London Ride and well-organised operation of the Marvel 4D Cinema.

We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. We work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Because at Merlin, everyone matters!

So what are you waiting for? Come on in, it’s your time to shine!

What are we looking for?

Experience of working in a health and safety conscious environment
Ability to build a rapport with guests and employees alike
Genuine desire to promote exceptional customer service and memorable experiences
Ability to create a motivational environment
Ability to think on your feet and solve problems creatively
Strong decision-maker
Previous experience as a team leader/supervisor from within a fast-moving, customer-oriented environment
Excellent communication and people skills
A commercial as well as a strategic thinker
Previous experience in hitting customer service KPI and sales targets
This role is a permanent, with a minimum guarantee of 30 hours per week. Our attractions are open daily and so full availability is needed, including weekend and bank holidays.

You can also look forward to enjoying a great benefits package including a Group Personal Pension Plan, Merlin Magic pass allowing your friends and family to visit our attractions, Employee Assistance Programme, Life Assurance, 40% discount online off of LEGO, access to an exclusive employee discount website and much more!

At Merlin, we engage, inspire and retain brilliant talent. Our main aim is to deliver memorable experiences for guests the world over. If you think you have what it takes then we would love to hear from you!

Love your work, Work your magic.

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Here at Merlin Entertainments we are proud to have a diverse workforce, and we’re all about providing equal opportunities to the whole team. Because of this we are committed to an active all together programme which starts with our recruitment and selection process.