Full Job Description
Join us as an Infrastructure Manager
We’re looking for an Infrastructure Manager to join us in shaping our bank of the future through innovation and technological advancement
You’ll ensure the operational health of the platform, covering all aspects of service, risk, cost and people
With a broad spectrum of technology at your fingertips, you’ll help to put the bank at the forefront of innovation by simplifying our services and creating the best experience possible
What you’ll do
As an Infrastructure Manager, you’ll be delivering a robust production management service for relevant infrastructure platforms. You’ll be directing the platforms’ operational stability and performance of technology, including maintaining any systems utilities and tools provided by the platform that are consistent with the service management and risks and controls framework and processes.
Day-to-day, you’ll be:
Driving the team’s activities to make sure that the platform integrity is maintained in line with technical roadmaps
Encouraging innovation to develop a continual improving implementation approach at a deliverable pace, making sure that the priorities of stakeholders are delivered and support customer outcomes
Planning and executing work within the platform and making sure that feature development requests from cross platform initiatives are responded to on time
Articulating, championing and planning the frequent delivery of business value and customer enhanced experience, providing clear leadership to the teams to understand and focus on customer outcomes
Seeking out opportunities to simplify the platform architecture, services and customer solutions, and guarding against introducing new complexities
The skills you’ll need
Innovation and customer experience sit at the heart of this role, so we’re looking for someone with knowledge of relevant industry standard toolsets and processes to drive up customer service within an IT environment.
You’ll need strong knowledge of ACI operational concepts, deployment and troubleshooting, together with experience in multivendor software defined network implementation.
You’ll also bring:
API experience and knowledge of automation tools and practices such as Ansible
Strong knowledge of DC network architecture, and TCP or IP protocol suite and routing protocols
Excellent communication skills, with the ability to communicate complex technical concepts clearly to colleagues, including management level
Good collaboration and stakeholder management skills
Experience of working in a DevOps environment, with the ability to prioritise between projects, day-to-day work and operational activities
If you need any adjustments to support your application, such as information in alternative formats or special requirements to access our buildings, or if you’re eligible under the Disability Confident Scheme please contact us and we’ll do everything we can to help.