£21,555 a year
Full Job Description
Join us as a Customer Service Associate in Anti-Money Laundering
Working with a supportive and collaborative team, you’ll be helping us with anti-money laundering (AML) activities
You’ll be investigating queries, supporting business processes and procedures, and understanding the needs of our customers and the business
This role offers great career development opportunities with relevant training programmes and exposure for you and your work
The role is telephony based, with a hybrid of working from home and office based
What you’ll do
Joining a specialist AML team, you’ll be working together to deliver successful outcomes for the business and our customers. You’ll respond to customer queries over the phone while accurately collecting all the information needed to do this on time and to a high standard.
As you continue to develop in your role, you’ll also support your manager with work allocation, process training and supporting others in your team by sharing your knowledge.
Day-to-day, you’ll be:
Accurately investigating your queries, raising with relevant parties, and escalating where needed
Making sure processing is performed accurately and within an agreed turn-around time
Participating in initiatives that help improve our customer service, processes and procedures
The skills you’ll need
You’ll already have knowledge and experience of working with AML processes and procedures, alongside an awareness of up to date trends, policies and regulations. You’ll also be able to work accurately, to deadlines and with high levels of attention to detail.
We’ll also be looking for you to demonstrate:
An understanding of the financial services industry and our customers
Knowledge of our products, processes and banking systems
Good written and spoken communication skills
How we’ll reward you
Salary: Your salary will be starting from £21,555 per year (pro rata for hours worked)
You’ll join on a competitive salary of £21,555 (which is £11.84 per hour) and in addition you’ll receive money to help you save for retirement. You can choose from a range of protection, healthcare or lifestyle benefits from RBSelect, our fully flexible reward programme.
You’ll have a generous holiday entitlement of 33 days. (pro rata for hours worked) – you may be required to work Bank Holidays.
Visit our reward and benefits page for more information on the benefit packages we offer.
If you need any adjustments to support your application, such as information in alternative formats or special requirements to access our buildings, or if you’re eligible under the Disability Confident Scheme please contact us and we’ll do everything we can to help.