Assistant Manager Sales Experience Full Time

Full Job Description

NEIMAN MARCUS GROUP
Neiman Marcus Group (NMG) has been the premier destination for luxury fashion and goods, superior service, and an elevated retail experience for more than a century. Today, 9,000 associates contribute to the success of NMG’s brands: Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow. There are 38 full-line Neiman Marcus stores in cosmopolitan markets across the United States and a sophisticated digital platform that attracts shoppers worldwide. Bergdorf Goodman operates two stores in landmark locations on Fifth Avenue in New York City and BergdorfGoodman.com, catering to loyal luxury customers globally. NMG also owns five Last Call stores and Horchow.com, an e-commerce site that offers premium furniture and home decor.

As an organization, NMG is on a transformational journey to become the preeminent luxury customer platform. NMG continues to deliver the best integrated customer experience and has evolved the business to succeed in the ever-changing retail landscape. NMG is a relationship business. What differentiates the organization from other luxury retailers are its unique assets: a strong store footprint, the most knowledgeable associates, an engaging online experience, solid brand partnerships, innovative digital and in-store experiences, the most loyal luxury customer base, and a strong balance sheet.

Our customers will always be at the center of everything NMG does. The company continues to reinvest in new technologies that enhance the customer experience. NMG meets customers where they are. NMG’s goal is to offer customers a seamless experience across its stores, online, and remote digital selling.

NMG’s priority is to develop a highly engaged and high-performing team where everyone belongs. The business attracts and retains best-in-class talent through unique offerings provided to associates in addition to standard employer benefits. These include an innovative way of working, associate discounts on merchandise, tuition reimbursement, associate hardship fund, and paid time off to volunteer, to name a few.

As part of NMG’s Environmental, Social, Governance (ESG) work, the organization is focused on driving its core value of being “All Heart.” NMG is also assessing its current environmental and social impact while developing a three-year plan to lead the luxury industry in its commitment and transparency to environmental and social sustainability. NMG strives to become an employer of choice, driven by a culture of Belonging. A dedicated team focuses on this journey, directly impacting how NMG conducts business throughout the workforce, workplace, and marketplace dimensions.

NMG has incredibly passionate and committed corporate and store associates. NMG offers associates an environment where everyone feels welcomed, nurtured, and empowered. Our associates are the heart of NMG. As an organization, NMG leads with love – love for customers, love for associates, and love for brand partners.
Summary Statement: An Assistant Sales Manager facilitates an excellent customer shopping experience at a Neiman Marcus store by supporting and providing feedback to Sales Associates as well as coordinating logistical and administrative tasks with the Sales Manager and additional partners, all while being a steward of Neiman Marcus.

Responsibilities & Duties

Business Ownership

Responsible for sales objectives in assigned business area and department(s), as applicable
Owns tasks given by Sales Manager
Models the ability to multi-task and prioritize day-to-day business needs
Communicates with merchants and vendors, as needed
Supports the execution of in-store selling events
Demonstrates operational skills by keeping track of daily reports, completing stock fill-in and SPIFF entries, and checking receipts against invoices as needed
Supports store initiatives related to Client Development, Brand Experience, and other functions, as applicable
Assists as needed in the monthly process of preparing and delivering MPS results
Partners with Visual to maintain all NMG floor merchandising standards and directives
Manages merchandise and resolves any issues regarding damages or returns needed with vendor
Oversees compliance standards and organization of stockroom
Pulls and completes client special orders
Conducts product research for managers and customers
Processes holds, will calls, and repairs
People

Supports Sales Manager in identifying and providing points of feedback for Associates
Supports Associates through development opportunities and provides additional support as needed
Partners with Sales Manager to help team learn critical job skills and meet team objectives
Drives coworkers to handle all customer issues in a timely and professional manner
Supports building of a cohesive team by facilitating conflict resolution
Coordinates with Sales Manager to manage floor coverage while considering Associate schedules (e.g. breaks, time off)
Manages Associate scheduling with sensitivity to time off, promotional calendar, and business needs
Customer Experience

Drives the use of technology and other tools for customer experience and retention
Assists in building a cohesive sales and customer service-driven team
Guides the selling process with a focus on customer service and building relationships

Qualifications

Qualifications

2-4 years of relevant experience, luxury retail fashion experience preferred
4-year degree preferred
Excellent oral and written communication skills
Strong attention to detail
Motivated and results-driven
“Win together” mentality
Basic proficiency with MS Office Product Suite, advanced proficiency preferred
Certain roles may require standing, bending, climbing stairs, and lifting and carrying up to 10 pounds
Associates must be willing to work a flexible schedule based on business need, which will include evenings, weekends, and holidays

Competencies

Passion for People

Fosters a collaborative environment for Associates
Builds and leverages relationships across the organization to get things done
Resolves and addresses conflict in a timely manner
Participates in and / or supports Manager with cascading communications to team
Communicates and models expectations for performance and behavior
Supports team in learning and developing job-related skills, using technology, and building personal goals
Partners with People Managers to observe performance of coworkers and identify opportunities to coach for improvement
Inspires and motivates team to achieve performance goals
Takes ownership of internal and external customer problems and resolves them quickly
Speaks with truth and candor, challenging the status quo as appropriate
Collaborates with team to appropriately enforce policies and procedures, supporting understanding of all Associates

Passion for Business

Proactively seeks opportunities to increase team productivity and business growth
Understands and educates team on business drivers, the industry, and competitors
Prioritizes and assigns tasks, using effective time management practices to drive team towards established deadlines
Collects relevant information, asks for input, and applies learning from past performance when making decisions
Executes project tasks and activities with other coworkers
Demonstrates ability to champion change initiatives

Passion for Personal Growth

Continuously builds skills and knowledge through training, coaching, and career experiences
Demonstrates a working knowledge and appreciation of the NMG business and the fashion industry
Conveys energy and enthusiasm for NMG and personal work
Adapts personal approach in response to diverse situations and people
Responds to unexpected changes in work environment with creativity and resilience
Establishes and upholds high personal standards for individual work and environment
Maintains a customer-centric mentality versus a solely store-centric one

This job description is not designed to cover or contain a comprehensive listing of duties, responsibilities, or activities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Primary Location: United States of America-Hawaii-HONOLULU-Honolulu-Ala Moana Store
Work Locations: Ala Moana Store Neiman Marcus 1450 Ala Moana Blvd. Honolulu 96814
Job: Retail Sales Management
Organization: Neiman Marcus
Schedule: Full-time
Shift: Flexible
Employee Status: Regular
Job Type: Standard
Job Level: Individual Contributor
Travel: No