Temporarily remote (COVID-19)
Full Job Description
VISUAL COACH – NORTH WALES, MERSEYSIDE AND CHESHIRE
L2 – Junior Manager
Permanent / Fixed Term
Support Centre Location
More about the role
Here, at New Look, everything that we do is for the love of fashion.
We’ve been bringing the latest fashion to the high-street since 1969. We’re now a global, multichannel brand offering on-trend, value-fashion for women, men and teenage girls. Even after 50 years we’ve stayed true to our original mission of delivering fabulous products at a price our customers can afford.
It’s our colleagues today that continue our journey to create a New Look that everyone loves.
It’s our values that inspire us every day – we play to win, we are customer obsessed, we work as one and it starts with you.
We are always on the lookout for talented, passionate people to join our New Look team.
Contribute to an executable and stretching divisional visual plan that aligns to the divisional strategy and delivers consistent execution of all visual activity.
Work with store managers to up-skill them and their teams to deliver a consistent and commercial brand experience, high store standards and a growing population of visual expertise across stores.
Liaise closely with the senior visual coach and regional business managers in order to champion the needs of stores from a visual perspective.
Accountabilities and Responsibilities
Coach & support store teams to;
o Embrace the company visual principles and recognise how they impact on the delivery of great looking stores
o Understand ‘What good looks like’ in all areas of the customer journey.
o Have a detailed seasonal floor plan, which delivers the correct product flow & adjacencies, correct space utilisation and any seasonal commercial opportunities.
o Understand how to maximise availability and minimise fragmentation.
o Have a visual development plan for their team and are actively using the upskill tools available to them.
Run a visit schedule that maximises time in stores enabling purposeful visits where standards are seen in all trading hours throughout the week and coaching given to develop the team.
Work with the RBMs to agree seasonal layouts for each store ensuring each plan drives a consistent customer journey, correct product flow and adjacencies, correct space utilisation and any seasonal commercial opportunities.
Create a ‘customer first’ mind-set across stores relating to customer journey.
Support stores with commerciality and space planning & linear changes.
Understand, coach and demonstrate ‘What good looks like’.
Embrace change, whilst consistently developing visual standards.
Encourage store teams to have fun, be commercial and stretch their own capabilities.
Participate in relevant visual projects.
Assist stores in the control of stock to maximise availability and reduce fragmentation.
Be aware of the competition and add to the weekly trade calls and best practice as required.
Deputise for the SVC as required.
Ability to inspire and influence the store manager population.
Creates an environment in which the team has fun, whilst delivering ‘what’s right for the customer’.
Celebrates success and has the ability to catch people doing things ‘well’.
Understands, coaches and demonstrates ‘what good looks like’ in all areas of the business.
Emotionally intelligent, able to challenge and accept challenge professionally.
Strong retail experience in New Look and detailed awareness of store and regional processes.
Strong coaching skills with proven ability to spot trends of behaviour and improve.
Proven communication and influencing skills.
Customer focussed (both internal & external), with commercial aptitude.
High focus on business profitability.
Strong and demonstrable leadership skills.
Solutions focussed and innovative.
Why New Look?
The amazing people, the love of fashion, the 4pm Friday finishes – there are so many reasons to love working at New Look.
We offer training to support you and your career progression, so that you can be at your absolute best.
You’ll also receive these amazing benefits:
40% staff discount
Monthly 25% off privilege vouchers for family and friends to enjoy
Quarterly sample sales
Season ticket loans
We’re sure that you’re as excited as us to get back to some level of normality soon. While we’ve always championed our smarter working policy, COVID has changed the way we work remotely. We’re dreaming of those days where we’re able to meet and collaborate in the office again and when we do, we expect to maintain a flexible approach, balancing time between home and office. This is always role dependant so worth covering off in any conversations you have throughout the process.
Apply now to find out more.
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