Department: Front Office
Job Level: Team Member
Job Type: Full Time
Hours per week: 40
Job Reference: REQ129
Exciting and uplifting career moments are waiting for you at Park Plaza.
Working at Park Plaza
Authenticity is at the heart of Park Plaza. We pride ourselves on creating hotels that are at one with their surroundings, giving our guests the chance to live, eat and explore like the locals do.
Our people are just as unique. They go out of their way to connect with our guests and make them feel at home. If you can bring your passion and personality to work, you could be part of this vibrant team.
Join us as a Night Receptionistand you will be more than just the friendly face of Park Plaza. Your helpful, can-do approach and passion for great service will create an amazing impression each and every time.
You will take care of new arrivals and late night/early morning departures, as well as assisting guests as required throughout their stay.
Day and night, we offer the same warm welcome and personalised service. So, you will go the extra mile to help with enquiries and requests, and by providing advice on local attractions.
You will be empowered to personalise guest stays and upsell hotel facilities and rewards programmes. You can also make an impact through contributing to wider hotel initiatives and proactively identifying improved ways of working.
What we are looking for
You are proactive: you actively look to solve guests’ issues, provide advice and give recommendations. You also look for ways to improve Front of House services.
You engage positively: you are friendly, calm and constructive in every situation, displaying a passion for hospitality and great customer service.
You are flexible: you listen and adapt to the needs of guests and team members. You like to stretch yourself through new challenges and different ways of working.
You are a creator: you strive to deliver an individualised service that creates a brilliant first impression and impresses guests throughout their stay.
You are a team worker: you build good relationships with Front of House team members and other departments. You enjoy joining in efforts to achieve common goals.
You share our values: Trust, Respect, Teamwork, Enthusiasm, Commitment, Care.
Why join us?
It is not enough to have stylish venues in great locations. What really sets us apart is our commitment to customer service excellence. Wherever you are in our organisation, we will encourage you to maintain these standards and improve as a hospitality professional.
We are ready to invest in you and your future. We offer a competitive rewards package, award-winning training, a supportive team environment and real opportunities to learn, grow and develop a rewarding career.
Find out more & apply
If you want to find out more about us, please visit www.jobs.pphe.com. To apply, please click the Apply button now.
From everyday uplifting moments to unforgettable achievements, and everything in between, we are there every step of the way.
Park Plaza. Be part of it.