Executive Director of VIP Development, Zouk
Las Vegas, Nevada
The Executive Director of VIP Development provide a strong database of built in business as well as the drive to continue that growth for and overall revenue performance for the property. The ideal candidate will have personal relationships with executives and Front of House hotel departments throughout Las Vegas as well as a large national and international client database. Trained in casino marketing and ability to serve guests entirety of needs at an integrated property.
Core Job Responsibilities:
At Resorts World Las Vegas, we believe that every member of our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company and that all will adhere to our five core non-negotiable responsibilities.
Everyone is an Ambassador–No matter where you work at Resorts World Las Vegas, it is your responsibility to treat this property like you would your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need.
Everyone works in Safety–If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual.
Everyone works in Security–If you See Something, it is your responsibility to Say Something. You must notify the appropriate department or individual if you feel there is a security concern.
Everyone works in EVS–If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual.
Everyone works in Guest Experience–If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual.
Primary Job Duties: – Includes but, is not limited to:
Create department goals and strategies to achieve increased sales and customer acquisition.
Cascade company sales goals to the team and ensures goals are met.
Train and mentor the customer development and host team.
Oversee the direction of the customer development host team to target and develop high worth table guests.
Implement and maintain customer development acquisition procedures.
Maintain close communication with targeted guests through personal contact (telephone, email, in person, etc.) to increase brand awareness, notify of upcoming events and promotions, external functions and special events to encourage trip frequency.
Meets and greet guest at the different Zouk venues, at special events and promotions, anticipates and respond to needs of targeted guests including arranging accommodations and amenities (shows, hotel, restaurant, transportation) to Zouk and/or offsite events.
Attend events with assigned guests and maintains follow-up to ensure customer satisfaction.
Organize in market and out-of-market events with the purpose of increasing clientele.
Lead the development and execution of VIP events and programs to produce high-end guest spends and guest retention.
Manage guest spends by tracking CRM software and inviting to key events throughout the year.
Increase guests spending organically by creating focus groups with scalable spend goals over time.
Responsible for guest progression by moving guest through each spend tier.
Ability to build a national and international database and relationships with other customer development host to ensure cross promotions and client base growth.
Drive business through booking reservations, focusing on and owning casino marketing departments. Including table, slot, and international.
Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
Ensure that required licensing is maintained & updated.
Other duties as assigned.
At least seven years of experience within Host and VIP Manger Operations in a high-volume restaurant, nightclub, dayclub, entertainment venue or a directly related operational area/field.
At least five years of directly related operational management experience at a similar leadership level.
Strong knowledge of spirits wine, champagne, beer and mixed cocktails.
Ability to demonstrate an extensive database/network list.
Employ with safe alcohol service, sanitation and safety protocol.
Previous beverage presentation experience.
Ability to work varied shifts, including nights, weekends and holidays.
Ability to effectively communicate in English.
Polished appearance and demeanor.
Excellent customer service skills.
Ability to lead and mentor a team.
Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.
At least 21 years of age.
Previous experience working in a dayclub or nightclub.
Previous working knowledge and experience with table reservation software.
Previous experience working in a large, luxury resort setting.