Delivery Office Manager Full Time

Full Job Description
Job reference number 196299

Delivery Office Manager – Based at Fort William

DM400

Full time

Permanent

Fort William DO, 5 High Street, FORT WILLIAM, PH33 6AA

For a full job description, please click on the following link: Job Descriptions

Salary starts from £32,647 depending on experience plus £2,199 DOM Allowance a Potential 10% Bonus and 25 days annual leave.

Royal Mail operations have an exciting new vacancy for a Delivery Office Manager based at Fort William Delivery Office

(Internally we call this a Cluster Manager as you will need to cover several smaller office is the area)

Job purpose

This role is based at Fort William DO but you will be covering several different offices in the area managing 35 front line employees.
You’ll be accountable for the management of these Delivery Offices and be required to lead a team to sort, prepare and deliver all mail to the required specifications.

Promoting Health and Safety, identifying areas of improvement, championing change and innovation will be essential to your role. You’ll ensure the office achieves excellent customer service and maximise performance against the full range of scorecard measures.

Office location Fort William DO, 5 High Street, FORT WILLIAM, PH33 6AA

Shift patterns: 07:00 am to 3pm approximately – Working 5 days from 6 with a rotating day off – Some flexibility will be required

Key accountabilities

Accountable for achievement of safety/people, customer, efficiency and financial Key Performance Indicators (KPIs).
Lead, support and coach the full team to maximise their performance in the interests of KPI improvement and excellent customer service.
Focuses on team communications and involvement through the effective use of WTLL, daily huddles and one to one interfaces – to ensure their team fully understands the business strategy and the role of their unit.
Accountable for compliance to operational standards and SOPs for safety, quality, fleet and people, using data and analysis to drive continuous improvement in these areas.
Accountable for the efficient management of the office budget, having plans in place to continuously improve performance to hit and over achieve targets.
Responsible for safeguarding customer relationships through the proactive management of quality, prompt redress of customer complaints and the customer centric management of the service point/enquiry office.
Direct responsibility for ensuring pipeline performance is achieved through strong interfaces with distribution and the Mail Centre.
Accountable for effective resource management. Holds a manpower plan that aligns to traffic forecasting, where supply and demand are managed seasonally to optimise efficiency.
Actively works in partnership with the CWU Trade Union and within the structure of national agreements to grow the relationship in the unit, with a focus on weekly resource meetings and regular safety interfaces.
Responsible for coaching and driving individual and team performance within the unit based upon clearly defined core standards and responsibilities, ensuring all tasks are completed at the correct level.
Manage all unit assets including fleet, equipment (PDAs, trolleys), facilities and buildings, ensuring business, safety and legal compliance. Hold the Operator license for the site where necessary.
Develop, coach and up skill line Managers to develop in their roles and increase their effectiveness.

Knowledge, skills and experience required
As this is an extremely interesting and varied role, we are looking for candidates who are flexible, can work under pressure and possess excellent leadership and communication skills. As a leader within the business, you must demonstrate evidence on your CV of the following:

Key dimensions
Direct accountability for full Delivery Office targets including budget and management of frontline managers and OPGs within the unit

Key Competencies

Building relationships – Developing relationships with your team, unions and other colleagues.
Coaching for high Performance – Engaging individuals in developing and committing to an action plan that targets specific behaviours, skills, or knowledge.
Customer focus – Places the customer at the heart of everyday activity.
Delivering results – Ensures consistent contribution to Royal Mail Group strategic goals.
Know the business – Understanding of basic business operations and Royal Mail Group systems, processes, departments, and functions to achieve business objectives.
Health, safety & wellbeing leadership – Leading by example, to actively protect the safety, health and wellbeing of themselves and others.
Making sense of data – Collect, analyse, audit, and interpret information.
Leading continuous improvement – Creating an environment that inspires people to improve existing conditions and processes. Identify improvement opportunities from generating ideas to solution implementation.
People management essentials – Follows Royal Mail Group’s processes and policies for people management and manages the employee from recruitment throughout their time with Royal Mail Group.