Assitant Front of House Manager Full Time

Here at 100 Queen’s Gate Hotel, Curio Collection by Hilton, we know our colleagues are key to our success. That’s why we’re passionate about offering limitless opportunities for career progression and personal growth. Not only that, we also offer a supportive and empowering work environment too.

We have an exciting opportunity for an experienced Assistant Front of House Manager to join the team at our luxury 200+ bedroom property in Kensington. As Assistant Front of House Manager, you will play a pivotal role in leading the Front of House departments.

The Role

You will support the Front of House Manager in ensuring the smooth and efficient operation of the Front of House department and delivery of departmental performance and standards to a 5-star level. You will help lead and manage the Reception, Concierge, Guest Service and Night teams to exceed our guests’ expectations. You will drive the performance of your team through coaching, regular feedback, support and accountability to deliver intuitive and consistent service. You will support the hotel’s warm and professional guest arrival and departure experiences, along with ensuring all guest requests are proactively sought and fulfilled pre, during and post their stay, with coordinated inter-departmental communication.

The Person

In addition to having experience in a similar role in a luxury or 5-star hotel, you will be commercially astute and will demonstrate strong leadership and team management skills. You will be able to coach and develop a team to deliver intuitive and consistent guest satisfaction and drive guest loyalty. Finally, you will have exceptional attention to detail and be comfortable working with other managers to nurture the hotel’s positioning in the luxury hotel market.

Benefits

·Highly competitive salary and benefits package

·GoHilton – you and your friends and family can explore the world with discounted room rates through our renowned international travel programme with more than 12 brands under the Hilton Family

·Private Healthcare Plan – financial assistance towards the cost of healthcare

·2 x annual salary life assurance

·Learning and development opportunities – from lots of in-house and external training courses and programmes and over 1,000 training courses available on ‘Hilton University’

·Opportunities for promotion and transfer across the company and Hilton group on a national and international level

·Free-of-charge dry-cleaning of work attire

The Hotel

Situated in the heart of the Royal Borough of Kensington and Chelsea, with 228 bedrooms and 11 suites, this period building has been beautifully restored to its former glory in a luxurious design to offer the ultimate in relaxation.

The rooms and suites at the hotel exude elegance and guests can savour fine British-French fusion cuisine in W/A Kensington Restaurant & Bar, enjoy a traditional Botanical Afternoon tea in Botanica with its sophisticated atrium setting or unwind with a late-night drink in our concept cocktail bar ESQ.

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Crimson Hotels is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.