Account Director (Ecommerce) – THG Ingenuity Full Time

Full Job Description
About The Hut Group

THG is one of the world’s leading online beauty and wellbeing retailers, home to premium brands such as lookfantastic, ESPA, GlossyBox, and Myprotein; all of which are powered by our industry-leading and award-winning technology platform, THG Ingenuity. Our 8000-plus employees represent 66 nationalities and work in offices located in 11 cities around the globe.

Our culture is fast- paced and unique, we recognise great achievements with great rewards. To support our ambitious growth, we are looking for commercially astute, ambitious individuals that can bring fresh and innovative thinking to THG and play a part in driving the Group forward on its truly exciting journey. THG believes in the power of meritocracy. We invest in the development of our people to help everyone achieve their full potential.

THG Ingenuity

THG Ingenuity solves global and local challenges for its partners, including, Nestle, P&G and Hotel Chocolat by delivering a seamless, effective and scalable direct-to-consumer retail model by incorporating all the required components for global digital commerce into a single, digital platform. This enables THG to offer brands access to every product and service required to launch and scale a global e-commerce solution through a single SaaS relationship, which eradicates the complexity and cost of multi-partner relationships. Built to empower both brands and customers alike, the Ingenuity ecosystem takes all the pieces needed for successful e-commerce propositions, and places them under one roof. Encompassing everything from Influencers, SEO, PPC, Content, Affiliates, Paid Social, Social Media, CRM to, Client Marketing.

The Role:

Account growth & management of Key Accounts
Accountable for accelerating project backlog associated with the customer
Driving services renewals and up-sell/growth
Owning change requests and extensions
Internal communications strategy & execution related to the customer
Responsibility for handoff from pre-sales, internal kickoff, and project initiation
Oversight Of Project Management And Administration
Resource scheduling, staffing, onboarding & transitions
Health reporting, ownership and management of escalation
Partnering with practice leaders on resourcing needs, technology gaps, solution-specific pre-sales support, and BU support
Requirements

Proven account management experience
Must have experience working within ecommerce sector
Excellent communication skills
Great organisation skills
Ability to manage multiple clients
A positive and tenacious attitude and an unyielding passion for success
Extensive social and business networks
Target driven and total focus on achieving targets and helping grow business
An outside the box, pro-active approach to self-generate business through activity, referrals and networks
Benefits

Competitive Salary
THG Bonus Scheme
THG Staff Discounts
Gym Memberships

Unfortunately because of the high volumes of applications our opportunities attract, we are sometimes unable to respond to every application. If you haven’t heard from us within 14 days of applying, please consider your application to have been unsuccessful on this occasion. Should you have any specific questions about this or other applications for positions within THG please contact one of our Talent team to discuss further.

THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.