Langham Club Manager Full Time

The Langham, London; Europe’s first Grand Hotel and Forbes 5* rated property, is currently recruiting for a Manager to join our talented Langham Club team. We are looking for a true hospitality professional, with the flair to deliver service at the highest level.

As a Langham Club Manager you would be tasked with providing excellent customer service, giving the full support to your team, and technically producing high-quality work connected with the following responsibilities:

To ensure that all guests’ needs are being dealt with immediately and complaints are handled efficiently and written down in the logbook.
Greet, check in and perform rooming procedure
Oversee the food and beverage offerings – ensuring that they are in sufficient supply and presented beautifully
Motivate, lead and develop the Langham Club team
Carry out administrative duties e.g. duty rotas, manage holiday requests, sickness/absence, monthly stock takes etc.
Ensure that Health and safety, food hygiene regulations and procedures are followed and respected at all time.
Do you have? –

Previous food and beverage and/or rooms division background
Previous experience of working at a managerial level
Understanding luxury customer service is a must
Warm and welcoming personality
Great attention to detail
Strong managerial and leadership qualities
Previous experience of Opera PMS and MICROS systems is an advantage
Apart from a competitive salary, we also offer an excellent range of colleague benefits; such as:

4 weeks holidays plus 8 bank holidays (which attract double pay and time off in lieu when worked)
meals on duty
uniform supplied and laundered or if non-uniform colleague, a complimentary valet service of work attire provided
complimentary accommodation at other Langham Hotels
discounted accommodation at The Langham, London
discounts for you and your friends and family in our food and beverage outlets and on Spa treatments
a subsidised taxi journey for any shift scheduled to finish between 00:00 and 04:00hrs
pension plan
life insurance
eye test vouchers
cycle to work scheme
season travelcard loan
colleague recognition system – being recognised and rewarded for positive guest comments or when you go the extra mile
learning and development opportunities, which also include paid and unpaid cross departmental training opportunities
two staff parties per year and a number of colleague social and community events
The Langham London, London’s Original Grand Hotel and flagship of the international Langham Hospitality Group comprises 380 luxury bedrooms and suites, the acclaimed Roux at The Landau and Palm Court restaurants, the Artesian Bar and Wigmore Tavern, extensive Meeting & Events facilities, Europe’s first Chuan Body + Soul Spa and Sauce by The Langham, our new cookery school. The team at the hotel prides itself on creating enchanting encounters for our guests and we’ve been doing so since 1865.

Langham Hospitality Group (LHG) is a global hotel company with properties located in major cities and four continents under The Langham Hotels and Resorts and Cordis Hotels and Resorts brands. It is the hospitality arm of Great Eagle Holdings, a leading property development company in Hong Kong.

Would you like to be a Langham Club Manager in such an iconic hotel