Patek Specialist – Beverly Hills Full Time

Overview

The primary focus of this role will be to assist with developing and driving Patek business in the Los Angeles Market. This will be through a collaborative effort with the NY Patek Salon team and the Patek teams within the Northern America network. The individual will continue to build new and existing clients by employing client development outreach and follow-up. The love of building their own business by nurturing client relationships and developing new client relationships to exceed sales plan is first and foremost in the Patek Specialist skill set.

Through productive peer partnerships, education and communication the Patek Specialist will act as the local subject matter expert and partner with co-workers to navigate through the successful close of consultative and often complex transactions.

The specialist will attend local and regional events and facilitate tailored presentations and client consultations both in person and virtually. Proactively develop strategies to build sales through outreach to existing and high potential new customers.

The Patek Specialist will be required to maintain knowledge of the local and global watch market from a trend and pricing perspective and possess a proven understanding of other brands and their comparative and competitive qualities with the ability to leverage this knowledge into closing sales.

Sales

Achieve and/or Exceed Individual Sales Plan:

Deepen the relationship with our customers to drive lifetime loyalty and spend.

• Consistently achieve or exceed annual sales goal, with a particular focus on growing Patek business through effective partnership with sales professionals and management
• Fully support and align with all key business initiatives and new product launches
• Proactively collaborate with co-workers to position role as a strategic resource and coach in closing any/all Patek sales
• Develop strategies in partnership with management, to engage and introduce Patek customers clients to all Tiffany product categories
• Actively participate in annual Watch and High Jewelry selling events, such as Blue Book and Spring Event
• Proactively develop strategies in partnership with Directors, CDM, PR, Marketing and TFB to deliver event attendance, conversion and sales goals in the market
• Utilize product knowledge expertise to drive sales, influence decision making and maximize sales opportunities

Client Development

Develop client relationships to drive lifetime spend and loyalty:

• Create intimate relationships with new and existing clients, leading to increased spending and repeat business
• Collaborate with leadership to propose innovative approaches, strategies and new ways of presenting Patek to clients through virtual and in person appointment selling, including both in store and in home consultations
• Capture Data and leverage clienteling tools. Cultivate new and existing customer base
  • Maintain, develop and build new Tiffany clients and Portfolio Clients by using the appropriate customer engagement tools
  • Measures success of strategies
  • Deliver personalized communication with a call to action
  • Build loyalty of customer base in the Los Angeles market (local and tourist): Increase retention and frequency; achieve outpaced sales growth

Service

Elevate the Patek client experience at every opportunity:

• Continue to elevate and enhance the end-to-end customer client experience while remaining true to the spirit of the Tiffany brand culture
• Frequently leverage elevated experiences and hospitality for elevated client opportunities
• Ensure quality of the applications submitted to Patek resulting in a high percentage of delivered application pieces
• Partner with retail network to elevate the Power of Blue selling ceremony, leading to an elevated and authentic client experience

Required Qualifications

• Experience in retail or luxury retail or relevant customerclient-related experience (e.g., hospitality).
• Proven track record in achieving sales results.
• Flexibility to work non-traditional hours, including days, nights, weekends and holidays.
• Ability to work with a diverse client base.
• Proficiency with Point of Sales (POS) systems, client tracking systems and Microsoft Outlook/email.

Preferred Qualifications:

• A college/university degree.
• Graduate Gemologist degree or previous Gemological Institute of America (GIA) course work is preferred.
• Proficiency in multiple languages