Full Job Description
Job Ref: TH1126
Branch: The Trafalgar St. James, Curio Collection by Hilton
Location: The Trafalgar St. James, London (South West)
Salary/Benefits: Competitive Salary – Up to £11 per hour (Including Service Charge)
Contract type: Permanent
Hours: Full Time
Hours per week: 40
At The Trafalgar St. James, we have a fantastic opportunity for a driven individual who is looking to progress their career in lifestyle and luxury hotels
Part of London Regional Hotels, The Trafalgar St. James, Curio Collection by Hilton is a 5 Star hotel with 131 bedrooms including 15 exquisite suites and a number of venues including our unique Rooftop bar, lauded as one of the best in the city and Rockwell.
L+R Hotels comprises Iconic Luxury Hotels, Atlas Hotels, City Hotels and Destination Hotels including the newly open Nobu Portman Square and Mayfair Town House. L+R Hotels is a driven global hotel investment and management company, committed to creating long-term, sustainable value by delivering exceptional hospitality. L+R Hotels owns and manages an extensive hotel portfolio with approximately 18,000 bedrooms across 90 hotels in the UK, Continental Europe, the US and the Caribbean.
As a Waiter/Waitress, you will play a key part in making our guest experience one they will always remember. You will need to ensure you:
Work with all team members and the kitchen to ensure swift and efficient service to all our guests
Demonstrate a thorough understanding of all menu items provided and identifying opportunities for up-selling and promoting when appropriate
Complete quality mis en place including cleaning, set ups and handovers
Report and follow up on any comments and guest queries as they occur
The ideal candidate is a person with a clear passion for service. You engage with guests easily and you are able to use your intuition and creativity to deliver a wonderful experience for everyone. The ability to multitask and prioritise is important, as well as the ability to work well under pressure with the biggest smile. You will have excellent verbal and written communication skills, produce quality work and be flexible to work shifts.
Experience within a similar environment is preferable, however we look for attitude, quality and interpersonal skills rather than experience as we will give you the tools to ensure you are successful in your role.
Fantastic Company Benefits:
Up to 33 days paid holidays per annum
Health Wellbeing Cash Plan
Discount program for you, your friends family to stay in Hilton Hotels around the world
Cycle to Work Scheme
Life Assurance Scheme
Complimentary meals and dry cleaning on duty
Opportunities for Internal career progression
Departmental incentive programmes
Professional training and development opportunities
Season ticket loan
The Trafalgar St. James is a sanctuary of style to rest and play on the edge of Trafalgar Square in the bustle of St. James SW1. Our teams are engaged and committed to make our hotel a fantastic place to work, develop and enjoy making lasting friends.
The Trafalgar St. James London, Curio Collection by Hilton, is an iconic London hotel with unique restaurants and bars poised on the edge of St. James and Trafalgar Square but moments from Soho, Mayfair and the West End. This luxury hotel blends innovative bold designs and thoughtful service with excellent dining and nightlife, entertaining both international visitors and Londoners under the same roof. The Trafalgar St. James is a true sanctuary to work, rest and play.
Trafalgar Square is the axis on which London tilts, and The Trafalgar St. James hotel stands at its epicentre. A luxury lifestyle, boutique hotel boasting 3 signature suites, 12 boutique studio junior suites and 116 rooms. Iconic wall art features the best of London’s idols. Details such as in-room books and teas from the Tregothnan estate share a distinctly British flavour. All rooms are decorated in a contemporary urban London style, and are the perfect central point for exploring the capital.
Each room enjoys complimentary Wi-Fi, soft drinks, water and snacks, a vanity make up mirror laptop safe, Tregothnan tea, ceramic kettle and Nespresso coffee machine. Bathrooms include amenities from Molton Brown, for that quintessentially British touch. At the heart of the city, The Trafalgar St. James is mere moments away from Mayfair, London’s famed West End and the iconic City of London.
Rockwell is a plant-filled hideaway to sip on botanical cocktails and scape reality with fantasy. Open all day, guests and Londoners alike are invited to join. The Rooftop is a space for sipping individually crafted cocktails and drinking in the inimitable city view. Complete with alfresco and canopy-covered seating, the sky-high space lends itself as a year-round experience. Biblio, the in-house living room, accommodates up to 80 guests for a reception or 22 guests for a private dinner or boardroom-style meeting.